Is this the world's nicest flight attendant?

Mom pens heartfelt open letter to airline thanking stewardess for calming her baby during the flight

Heather Gooch

A mother who was flying from Florida to Islip, New York posted a note on Facebook on Tuesday December 29, 2015 to thank a flight attendant for helping make her nine-month-old son's trip an easy one when he started to get restless.

Heather Gooch told ABC that she was flying Southwest Airlines with her baby Aiden on December 28 and she had no idea how he would...

fare on board.

The flight was Aiden's second ever and was the first time he was awake while on an airplane.

 

Anissa Brownsugar Charles

Heather Gooch who was flying from Florida to Islip, New York posted a note on Facebook to thank a flight attendant named Anissa for helping make her nine-month-old son's trip an easy one when he started to get restless. Anissa is pictured here holding the baby 

Gooch told ABC that the moment her son started to get antsy and cry on the plane, a flight attendant swooped in to help.

'After we took off he started getting fussy and people were looking at us and I thought, "Oh great,"' Gooch recalled.

'She caught my eye and she said, ‘Do you mind?’ and picked him up and walked with him up and down the aisle.'

Gooch then said that her son's mood became jovial and he waved to everyone on the plane.

Gooch called Southwest Airlines to make sure that the flight attendant got the recognition she deserved but was tired of waiting on the phone and listening to the busy signal.

Instead, Gooch posted on Southwest Airline's Facebook page instead so that she could let Anissa know how much she cared, reports ABC.

Gooch, pictured here with Aiden, called Southwest Airlines to make sure that the flight attendant got the recognition she deserved but was tired of waiting on the phone and listening to the busy signal.

'Dear Southwest, I'm hoping you can share this post so that I can be sure that it finds its way to a very special Southwest flight attendant. All I know about her is that her name is Anisse. My husband and 9 month old son were flying from Fort Lauderdale back home to Islip, NY on 12/28. This was my son's first trip so we weren't sure how things would go. Anisse went above and beyond to make sure that the trip went as smoothly as possible.' she wrote in the post.

'I have NEVER had a flight attendant as kind and as helpful as she was. My son adored her and kept looking for her as she passed by. At one point, she saw that he was looking for her and getting ancy so she came and picked him up and walked up and down the aisle with him while my husband and I ate our lunch. Although this may not be a story that stands out from the rest, I wanted to thank her and let her know how appreciated she is. We so often hear about the negative things going on so I wanted to share this story of a someone who made my trip a little brighter. Please help this get to her!,' she concluded.

Tears of joy: Anissa was touched by the post and was quick to respond and share her gratitude with the Gooch family

The heartfelt message was posted hundreds of thousands of times and eventually reached Anissa who goes by Anissa Brownsugar Charles on Facebook.

Anissa was touched by the post and was quick to respond and share her gratitude with the Gooch family.

'Y'all are going to make me cry!!! Lol it was Truly my pleasure and he made MY day!! I needed him more than he wanted me to hang out with! Lol you know, since I can walk and all! Lol I don't mind being used by the babies lol,' she wrote.

Anissa also said that when people get upset that a child is crying on the plane she reminds them that children make noise.

'I tell adults all the time on my flights, children are doing exactly what they are supposed to do....make noise! Lol Think about it, the aircraft is completely boring to them (after takeoff) and there's nowhere to run! I would honestly rather hear them make noise and even cry than to hear an adult whine! Lolol They have soooooo much to talk about and mom and dad deserve a break!,' she wrote.

According to ABC, Gooch and Anissa have become friends over email. Anissa thanks Gooch for 'making her famous.'

Southwest Airlines provided a statement saying they aren't surprised one of their team acted with such kindness. 

'What Anissa did happens at Southwest every day because our people make it a point to be extraordinary. Anissa is extraordinary,' the statement read. 

'What we love about a story like this is that Anissa was able to see and hear from people on Facebook who were affected by her actions. What a wonderful gift for the holidays for Anissa and Heather to share with thousands of others the joy of such a simple, loving act.'

We often take such simple, loving and timeless acts for granted in these part of the world but, you can see how a common ordinary gesture has earned a flight attendant the commendation of a passenger and recognition within her organization.